Support
Find answers for joining events, contributing photos, organiser options and app or event issues.
WholeScene support is organised around the two people using the event.
Choose the area that best matches your question, then follow the focused guidance.
01 — Guest access
Use the invitation or scan the event QR code to find the correct scene. Organiser settings and available verification signals may then guide access.
02 — Contribution
Camera and photo permissions let the app capture or select photographs. Network conditions can affect how quickly a contribution reaches the event.
03 — Audience
Supported events can distinguish between event-visible and organiser-only contributions. Available access and audience controls are shown in the app.
04 — Event control
Organisers create the event, guide guest access and work from the collected event library. Available organiser options depend on the event package.
05 — App help
Start with app permissions, connectivity and the account details visible in the app.
Quick answers for guests and organisers.
Open the invitation provided by the organiser or scan the event QR code. Follow the available access steps to enter the correct event.
Check that you have the correct invitation or QR code and that required app permissions are available. Organiser-managed access or event settings may also affect entry.
No. Guests can download, join and contribute free. Organisers choose the event package.
The experience is designed to support organiser-only contributions alongside event-visible content, subject to the event configuration.
Network conditions can affect transfer timing. Keep original photos until a contribution is confirmed.
Where configured, location can provide an additional confidence signal that a device is near the event. It is not presented as absolute proof of attendance or identity.
Contributed photos gather in the event library for the organiser to review.
Contact support
WholeScene support will be available ahead of launch.
Contact details will be published here.
Privacy and legal information
WholeScene is being designed for private event photography, including photos involving children. Our Privacy Policy and Terms will be available here before launch.
